Responsible Gambling – MELB96
At MELB96, gaming should remain enjoyable, secure, and within personal limits.
Pokies are designed for entertainment — and responsible play helps ensure you stay in control of both time and budget.
We provide practical tools, clear guidance, and human support to promote safe and balanced play.
What Is Responsible Gambling?
Responsible gambling focuses on maintaining healthy and informed play habits, including:
- Setting clear spending and time limits before you begin
- Avoiding gambling as a way to recover losses or manage stress
- Treating games as leisure activities, not income sources
- Knowing when to pause or stop playing altogether
How MELB96 Encourages Safer Play
Player Protection Tools
- Deposit Limits: Manage daily, weekly, or monthly limits through your account settings
- Reality Reminders: Notifications that show how long you’ve been playing
- Session Timers: Automatic session endings based on your preset time limits
- Cool-Off Periods: Voluntary short breaks ranging from 24 hours to several weeks
- Self-Exclusion: Longer or permanent account restrictions upon request
Fair & Secure Environment
- Certified RNG: Independent testing verifies game fairness
- 18+ Policy: Verification procedures prevent underage access
- Data Security: Player information and transactions are encrypted and protected
Recognising Warning Signs
- Hiding gambling activity from friends or family
- Borrowing money in order to continue playing
- Spending more time or money than intended
- Feeling uneasy, anxious, or guilty about gambling
- Neglecting daily responsibilities due to play
Quick Self-Check
Consider the following questions:
- Do I spend more time or money than planned?
- Do I try to recover losses through continued play?
- Is gambling affecting work, study, or relationships?
- Do I feel stressed when thinking about gambling?
If you answered “yes” to any of these, consider taking a break, adjusting your limits, or seeking professional support.
Help & Professional Support
Free and confidential assistance is available through the following services:
- Gambling Help Online (AU): 24-hour counselling and live chat support
- Lifeline: Crisis support and emotional counselling
- Gamblers Anonymous: Peer support meetings and recovery programs
Tips for Balanced Play
- Only gamble with money allocated for entertainment
- Set both deposit and time limits in advance
- Avoid playing when stressed, tired, or under the influence
- Take regular breaks and step away when frustrated
- Use MELB96 limit and exclusion tools whenever additional control is needed
Extra Tools Beyond MELB96
- Blocking Software: Use website or app blockers during cool-off periods
- Parental Controls: Enable device-level restrictions for minors
- Financial Alerts: Activate spending notifications via your banking provider
Before Contacting Support
To help us assist you efficiently, please prepare:
- Your registered mobile number and player ID
- Relevant screenshots (settings, limits, or error messages)
- Your preferred request (limit adjustment, cool-off, or self-exclusion)
We’re Here to Help
Gaming should always remain enjoyable. MELB96 provides practical tools and responsive support to help players stay in control.
If play stops feeling positive, taking a pause early is encouraged — our support team is available whenever you need assistance.