1. Information We Collect

Depending on how you use MELB96, we may collect the following types of information:

• Account Details: Username, password (stored in encrypted form), contact details, and date of birth
• Identity & Verification Data: Name, address, phone number, and identity documents provided for KYC checks
• Payment Information: Transaction history, selected payment methods, and related billing details (payment card numbers are handled via approved processors)
• Usage Data: Login times, device type, browser settings, language, and pages visited
• Technical Data: IP address, approximate location, cookies, and similar tracking technologies

2. How We Use Your Information

Your information is used only for legitimate operational and compliance purposes, including:

• Creating and managing your MELB96 account
• Processing deposits, withdrawals, and bonus eligibility
• Carrying out identity checks, fraud prevention, and regulatory obligations
• Providing customer support and responding to your requests
• Improving site performance, security, and user experience
• Sending essential account notifications (e.g. verification, security, and policy updates)

3. Legal Basis for Processing

We process personal data based on:

• Contractual necessity: To provide gaming and account services you request
• Legal obligations: To meet anti-money laundering, age verification, and licensing requirements
• Legitimate interests: To maintain platform security, prevent abuse, and improve services
• Consent: Where required for specific optional features or communications

4. How Long We Keep Your Data

MELB96 retains personal information only for as long as needed to fulfil the purposes set out in this Policy, or as required by applicable laws and licensing rules. This may include retaining certain records after account closure where necessary for dispute handling, fraud prevention, or regulatory reporting.

5. Sharing of Information

Your data may be shared with carefully selected parties in the following situations:

• Payment Providers: Banks, gateways, and processors that handle deposits and withdrawals
• Verification & Fraud Partners: KYC, AML, and risk management providers
• Technical & Hosting Providers: Services that support platform stability, security, and analytics
• Regulators & Authorities: When required by law, licensing obligations, or valid legal requests

MELB96 does not sell your personal data to third parties for independent marketing purposes.

6. Cookies and Tracking Technologies

MELB96 uses cookies and similar technologies to operate the site and improve your experience. These may be used to:

• Keep you logged in during a session
• Remember language and basic preferences
• Measure site performance and usage patterns in aggregate form
• Help detect unusual or suspicious activity

You can manage cookies through your browser settings, although disabling certain cookies may impact site functionality.

7. Data Security

We implement technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. These include encryption, access controls, monitoring, and internal policies tailored to the iGaming environment.

8. Accessing and Updating Your Information

You may:

• Review and update your basic account details via your profile settings
• Contact support to request assistance with corrections or additional information
• Request account closure, subject to outstanding obligations or regulatory requirements

9. Minors and Restricted Use

MELB96 is strictly for players aged 18+ or the legal age in their jurisdiction, whichever is higher. We do not knowingly collect or maintain data for minors, and verification processes are in place to prevent underage access.

10. Links to Other Sites

MELB96 may display links to external websites or resources. These sites have their own privacy practices, and we are not responsible for their content or policies. You are encouraged to review their privacy statements before providing any information.

11. Changes to This Privacy Policy

This Policy may be updated periodically to reflect changes in regulation, platform operation, or data practices. When significant changes are made, we will take reasonable steps to inform you, and the latest version will always be available on this page.

12. Contacting MELB96 About Privacy

If you have questions about this Privacy Policy or how your data is handled, you can contact us via:

• Email: support@melb96.com
• Live Chat: Through the MELB96 Chatroom during our support hours